Who We Are
NSW Land Registry Services is a private company that operates the land titles registry on behalf of the NSW Government under a 35-year concession that took effect on 1 July 2017.
We operate under the business name NSW Land Registry Services.
Since the concession took effect, NSW Land Registry Services has improved service outcomes for customers, invested to enhance the security of the register and enabled digital innovation in the conveyancing and surveying sectors.
Our Acknowledgement of Country
NSW Land Registry Services (NSW LRS) acknowledges the original custodians of the lands and waters that we work on and with - across the many and diverse nations of NSW.
We acknowledge the lands of the Gadigal people, of the Eora Nation, on which our head office is located. We pay our respects to elders, past and present and extend our respect to any First Nations people here with us today.
As the custodians of NSW land information, we thank those that have cared for country and who continue to care for country; We recognise that we must learn more about our shared history, so we may grow together and enrich our understanding; and we look to the future to contribute to the reconciliation envisaged in the Uluru Statement from the Heart.
The above artwork was commissioned as part of our inaugural Reconciliation Action Plan (RAP) – beginning our journey of national reconciliation through reflection and connection with First Nations people, cultures and voices.
This palette represents the Land, Seas and Skies. The various elements throughout this artwork represent the complexity of who we are as people and how we come together to work towards a common goal within an organisation and share a common purpose.
It recognises that we are all interconnected, the same way in which the land and sea are intertwined. The recurring message throughout this artwork is that we are stronger together.
Artwork credit:
Jake Simon
Indigenous artist and proud Worimi-Biripi man living on Gadigal lands.
Community
At NSW LRS, we believe that to be successful we must actively support the people and communities around us. That's why we are committed to supporting and engaging with our people and communities in respectful, sustainable, and meaningful ways.
We are striving to create positive impact through our commitments to diversity and inclusion, national reconciliation, sustainability and social partnerships. We believe that by working together with our employees, partners, customers and community members, we can achieve meaningful and lasting change. Learn more about our community focussed goals and objectives below.
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Diversity & Inclusion at NSW LRS
At NSW LRS, we look at Diversity & Inclusion as an opportunity to create and foster a welcoming, connected, and fair place to work.
Our Diversity, Inclusion, Belonging & Equity (DIBE) Strategy is a commitment to our people, our customers, and our community. We hope to inspire change and continue making LRS such a great place to work. We acknowledge that this is a continual journey, a ‘must have’, where we feel privileged to create and foster a culture that our people and our community is proud of.
Learn more about our focus on Diversity & Inclusion here |
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Reconciliation and our RAP
As the trusted holders of land and titling information in NSW, it’s only right that we should have a Reconciliation Action Plan (RAP). We believe we are uniquely positioned to highlight the connection First Nations people have with land, water and country.
Right now, we’re progressing in our reconciliation journey, having committed to our first RAP in 2022, and we’re building our awareness, respect and recognition of First Nations cultures.
Learn more about Reconciliation and our RAP here |
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Environment and Sustainability
We’re doing our bit to tackle climate change, striving to operate sustainably, be an industry leader and set a great example for our peers.
We are committed to reducing our environmental impacts, both in our operations and in our supply chains. We have set ourselves ambitious targets for climate action, through the reduction of our greenhouse gas emissions, striving towards Net Zero well ahead of the Paris Agreement’s 2050 target.
Learn more about our sustainability focus here |
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Our Partnerships
We are proud to partner with other like-minded organisations to achieve shared goals. Through our partnerships, we have been able to amplify our impact and make a greater difference in the community.
We play a central role in helping people realise their dreams of home ownership. And our technology focus can provide opportunity for underrepresented groups. So, it was natural for us to partner with community not-for-profit Homes for Homes and Code Like a Girl.
Learn more about our partnerships here |
Our Commitments
We are committed to maintaining the security, integrity, performance and availability of the NSW land titling system, ensuring we continue to offer a credible and secure record of property ownership so the people and businesses of NSW can perform property transactions with confidence.
We show this commitment by encouraging improvements and innovation and investing in technology to increase our efficiency and deliver reliable service to our customers.
Customer commitments
The NSW Land Registry Services customer terms govern how customers can lodge and have registered documents and plans, access the ePlan Lodgment Channel, use NSW LRS Online, use the HLRV Application, and access NSW LRS Property Information Counter Services. Click here to view our Customer Terms and Conditions .
Our Annual Communication Schedule outlines the ways we will provide relevant and timely communications to customers regarding our core services, industry information, and operational changes. Click here to view the NSW LRS Annual Communication Schedule for 2024/25.
Annual service level reporting
NSW LRS reports our performance against agreed service levels each year to the Office of the Registrar General. Click on the links below to view our annual service level reports:
Environmental, Social & Governance (ESG) commitments
We believe that our success as a business is directly linked to our ability to operate sustainably, create social impact, and maintain strong governance practices.
Our guiding principles and ESG Program seek to ensure that we are doing the right thing - acting responsibly toward our customers, stakeholders, employees, investors, the environment and the community.
The ESG principles that guide us are:
- Sustainability practices that minimise negative impacts on the environment
- Engaging with partners and suppliers that share sustainable objectives and act responsibly with regard to their employees, the environment and their communities
- Developing a culture where sustainability is a part of what we do
- Governance that ensures we meet our obligations and continue to provide the service to the citizens of NSW consistent with our heritage and future direction
- Enhancing the wellbeing of employees and customers
- Fully engaging all employees in the efforts
Read more about NSW LRS’ ESG commitments in our policy here
We also aspire to remain progressive and transparent, measuring and reporting on our material ESG matters in alignment with leading global and national ESG assessments, frameworks and standards. Learn more about these below.
Our Sustainability Linked Loan (SLL)
In 2021, we made our commitment to ESG clear by drawing part of our funding through a sustainability linked loan. The terms of this loan require us to achieve ambitious and meaningful targets – like reducing our greenhouse gas emissions and striving toward net-zero, improving gender diversity amongst our senior managers and working towards national reconciliation through the implementation of Reconciliation Action Plans.
Read more about our SLL in our announcement here
Global Real Estate Sustainability Benchmark (GRESB)
NSW LRS strives to create positive impact through our commitments to ESG – including commitments to diversity and inclusion, national reconciliation, sustainability and social partnerships. We believe that by working together with our employees, partners, customers and community members, we can achieve meaningful and lasting change.
To track our progress, NSW LRS is committed to annually benchmarking its ESG performance utilising the globally recognised ESG benchmarking framework known as GRESB. This assessment evaluates annual performance within our industry peer group and amongst participating assets globally. NSW LRS’ historical results for the Infrastructure Asset Assessment are listed below.
| Year |
Result |
Ranking |
| 2018 |
20/100 |
2-star rating. 10th place within industry classification Other. 33rd across all GRESB participants (34) in Oceania. |
| 2019 |
70/100 |
5-star rating. 2nd place within industry classification Other. 13th place across all GRESB participants (52) in Oceania. |
| 2020 |
92/100 |
5-star rating. 1st place within industry classification Data Infrastructure: Other. 19th place across all GRESB participants (406) globally. |
| 2021 |
95/100 |
5-star rating. 1st place within industry classification Data Infrastructure: Other. 28th place across all GRESB participants (549) globally. |
| 2022 |
96/100 |
5-star rating. 1st place within industry classification Data Infrastructure: Other. 55th place across all GRESB participants (649) globally. |
| 2023 |
99/100 |
5-star rating. 1st place within industry classification Data Infrastructure: Other. 25th place across all GRESB participants (681) globally. |
Gender Equality and WGEA
NSW LRS is committed to improving gender equality in our workplace and we report annually to the Workplace Gender Equality Agency (WGEA) in accordance with the Workplace General Equality Act 2012 (Cth). Click on the links below to view our public WGEA reports.
Modern Slavery
NSW LRS is committed to operating responsibly and ethically, ensuring we have robust frameworks and processes in place to minimise the risk of modern slavery in our business and in our supply chain.
Read NSW LRS’ Modern Slavery Statement here
Whistleblowing
NSW LRS is committed to supporting ethical and moral behaviour of the highest standard and providing a supportive workplace where misconduct can be raised without fear of retribution.
Read NSW LRS' Whistleblowing Policy here
Privacy
NSW LRS is committed to comply with our privacy obligations under the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). Our Privacy Policy sets out how we collect, use, store and disclose your personal information, and how we comply with our privacy obligations. Our Privacy Policy sets out how we collect, use, store and disclose your personal information, and how we comply with our privacy obligations and our Data Breach Policy sets out how we will contain, assess and respond to data breaches in a timely manner.
Read NSW LRS’ Privacy Policy here
Governance
NSW Land Registry Services has clear and comprehensive governance systems in place to ensure we comply with our obligations to the people of NSW and the State Government under the concession, and as an Australian corporation.
Management Team
Brett Newman
Chief Executive Officer
BEc LLB, LLM, MBA, PSM
Brett has extensive real estate and financial services industry experience. He has developed and delivered strategic outcomes across both the private and Government sectors including in previous roles as the CEO for the City of Parramatta and Property NSW. He has previously served as a board member of the Property Council of Australia and as a Trustee of the Committee for Economic Development Australia (CEDA).
Brett has an MBA (Distinction) from the London Business School and a Masters of Law and Bachelor of Economics & Laws from Sydney University. In 2017 he received the Australian Public Service Medal.
Yvonne Martins
Chief Financial Officer
BCom, MTax, CA, GAICD
Yvonne oversees the finance function including finance operations and procurement. Yvonne is a finance and tax expert with more than 25 years’ experience across professional services, infrastructure businesses, technology and healthcare sectors within the private sector. Yvonne has completed a Bachelor of Commerce from University of NSW and a Masters of Tax from the University of Sydney. She is a Chartered Accountant and has completed the Australian Company Directors course.
Nicole Graham
General Manager, Corporate Services and Company Secretary
BCom LLB (Hons I), EMBA, AGIA, ACIS
Nicole oversees our legal, company secretariat, corporate affairs, marketing and strategy execution teams. Nicole has more than 15 years’ corporate law experience gained at a top tier firm and client secondments in Australia and the USA. Nicole has also completed the Sydney University Global Executive MBA studying throughout the world at IIMB Bangalore, Cambridge, Tel Aviv University, UCLA and Stanford.
Bernadette Cavanagh
Chief People Officer
BEd, MEd, GC Org Change
Bernadette oversees the performance and development of our people and culture. She has more than 30 years’ experience across a number of industries including education, forestry, infrastructure, engineering and local government and has worked across Australia, New Zealand and Asia.
Holding post graduate qualifications from UTS and CSU, Bernadette has a keen interest in change management, leadership and talent and in 2023 Bernadette was awarded the Australian HR Director of The Year Award at the HRD Australian HR Awards.
Jessica Burden
General Manager, Plans & Dealings Services
Jessica overseas the operational performance of our core land registry services including plans, dealings and customer services. Jessica has 17 years’ experience in land registry services having held numerous technical operations roles across plans and dealings services before leading the successful transformation of our in-person customer and registration services, relocating NSW LRS Lodgment Office from its original Queens Square location.
Jessica is currently completing her MBA at University of Technology, Sydney.
Eamon Mooney
General Manager, Customer Growth
MEcon, BBA LLB
Eamon has extensive experience in land registry services having joined our organisation in 2004. After leading the successful transformation of our dealings and plans operations for the past 5 years, Eamon has moved across to lead our Customer Growth which focuses on the product development and delivery of registry services and data solutions. Eamon has a Masters of Economics and Bachelor of Business Administration & Laws from Macquarie University and has completed the Advanced Management Programme at INSEAD.
Naren Gangavarapu
Chief Information Officer
BSc, MComp
Naren is an accomplished digital transformation executive with expertise in customer experience, information technology, strategy, and implementation. He has held leadership roles in high-profile companies, earning recognition as one of the top 5 innovative and influential CIOs in Australia in 2022 and as the top technology leader in local government in 2024. Passionate about driving change, Naren focuses on strengthening an organisation’s digital mindset, cyber resilience, and innovative culture. Naren holds a Bachelor of Science, a Master of Computing (Distinction) and has also completed the AI Leadership program at MIT Sloan School of Management.
Shareholders / Investors
Australian Registry Investments is a consortium of leading institutional investors and superannuation funds: Aware Super, The Infrastructure Fund and UTA Registry Investments Trust. All consortium members are represented on our Board of Directors.
Regulation – the Office of the Registrar General
The Office of the Registrar General manages the concession to ensure integrity, security, performance and availability of the NSW land titles system through a range of oversights, rules and directions, quality assurance and strong engagement with stakeholders.
Find out more about how NSW Land Registry Services is regulated on the Registrar General's website.