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NSW Land Registry Services will keep customers informed and continue to publish Covid-19 related information on this webpage www.nswlrs.com.au/About/About/Announcements/76 as new information becomes available.

Our Lodgment Office is operating by appointment-only for urgent matters that cannot be completed online. More information here and below.

 

NSW LRS reminder – do not send documents by post or email

16 July 2021

We have noticed a significant increase in customers (and their lodging agents) sending their documents to us by hard copy post. Mailing documents by post or sending them by email is not an approved method of lodgment.
 
In line with NSW Government health advice our processing staff are currently working from home. Sending documents by post will mean there may be a significant delay in your documents being lodged and assessed. In addition, as noted in the Registrar General Guidelines, priority cannot be guaranteed with postal lodgement.
 
The only documents that may be lodged by post are those that relate to Water Access Licenses. You may also produce original Certificates of Titles by sending them in the post.
 
There are online channels available for all other documents. A full list of online submission methods can be found here: https://www.nswlrs.com.au/About/About/Announcements/151 and we are happy answer any questions customers may have.
 
NSW LRS would like to thank customers for their support during this difficult period to help keep everyone safe. We appreciate that most customers have made the quick and easy transition to online enquiries, submissions, lodgment and payments.

NSW LRS top tips for online enquiries, submissions and lodgment

14 July 2021
 

Since Monday 12 July 2021, the NSW LRS Lodgment Office has been operating on an appointment only basis.

We would like to thank our customers for working together with us to help keep everyone safe.

Below, we are sharing answers to some common questions and top tips for online lodgment with NSW LRS.

More information about applying to make an appointment and NSW LRS Covid-19 procedures can be viewed below.

Real Property Act Dealing Lodgments

In May NSW LRS announced for the first time 100% of eligible property transactions are available online. See announcement https://www.nswlrs.com.au/About/About/Announcements/140.

In view of the current restrictions NSW LRS is asking lodging parties to work with their customers to use this channel for Dealing lodgments and will only provide appointments to urgent and essential services that are not available online.

More information on previously out of scope dealings now available online can be found through the Paper Dealing Information Sheet here. For transactions affecting non-electronically tradable title please visit here.

 

Water Access License Lodgments

NSW LRS has opened its Postal Lodgment channel to Water Access License lodgments from all customers and areas of NSW as there is currently no electronic channel for these documents.

Please send your documents by registered post to GPO Box 15, Sydney NSW 2001.

 

Lodging a General Register Deed (incl. Power of Attorney)

General Register Documents are available to be lodged electronically through an ELNO i.e. PEXA. More information is available here. Please ensure you provide a completed Deed Index Particulars form.

 

Dealing Uplift and Relodge

If you do not have copies of the documents lodged to make the required amendments for satisfaction of requisitions, please provide further detail on what documents are required for uplift and the nature of the urgency for each case to LOsupport@nswlrs.com.au.

Relodgments can be submitted through the Secure Upload Portal. If you did not receive a link and instructions in your original requisition, please provide the case number and we will arrange for the requisition and link to be resent.

Production of Title(s) for online transactions

You can send your title(s) to us by Registered Post to GPO Box 15, Sydney NSW 2001. Please include a cover sheet detailing the lodging party, return address details and the case your title(s) are to be connected to.

If there is not currently a case in NSW LRS and production is to enable an ELNO transaction i.e. PEXA or Sympli lodgment please complete a e-Production receipt and mail with the title(s). Here is an example of completed receipt to assist you

 

Collection of Title(s) and other deliverable documents (Account holders with collection service only)

For any upcoming transactions that require a title to be produced, please complete a e-Production receipt and return email and LRS will action this on your behalf.

Here is an example of completed receipt to assist you

Where your Title(s) and deliverable documents are not required for an immediate transaction we will safely hold them until the current restrictions are eased.

Plan Lodgment, Uplift and Relodgment

New Plans can be lodged electronically via ePlan. Contact your surveyor to arrange electronic lodgment of documents

If you do not have copies of the documents lodged to make the required amendments for satisfaction of requisitions please provide further detail on what documents are required for uplift and the nature of the urgency.

Relodgments can be made electronically via ePlan. Contact your surveyor to arrange electronic re-lodgment of documents.

Payments

Invoices can be paid online at the My Invoice section of the NSW LRS Online Portal.

Applying to make a Lodgment Office appointment

Appointments will only be made for customers in very limited circumstances who have matters that cannot be processed through existing online lodgement and enquiry channels.

Anyone attending our NSW LRS Lodgment Office without an appointment will not be admitted.
To enquire about appointments please email losupport@nswlrs.com.au and provide information regarding the urgency and essential details of the transaction.

NSW LRS Lodgment Office attendance by appointment only for matters that cannot be done online

9 July 2021

In line with the updated health advice released by NSW Health, from Monday 12 July 2021 customers may only attend our Lodgment Office by appointment.

Anyone attending our NSW LRS Lodgment Office without an appointment will not be admitted.

Appointments will only be made for customers in very limited circumstances who have matters that cannot be processed through existing online lodgement and enquiry channels.

To enquire about appointments please email losupport@nswlrs.com.au and provide information regarding the urgency and essential details of the transaction.

We thank all our customers for working together with us to help keep everyone safe.
 
Online enquiries, submissions and documents

We ask all customers to continue to use online channels to make enquiries, submit and lodge documents, these links are listed below.

Documents

• Submitting supporting documents: Any documentation in relation to an existing case can be submitted through the Virtual Lodgment Office channel (except lodging new documents and Certificates of Title). The Virtual Lodgment Office channel is accessible via the NSW LRS Website under the Virtual Lodgment Office section. More information is available here.

• Lodging new documents: All Real Property Act dealings, Powers of Attorney, Old System Deeds and Primary Applications are available to be lodged electronically through PEXA or Sympli. More information is available here.

• Responding to requisitions: Any documentation required to satisfy requisitions can be submitted through the Secure Upload Portal channel. Customers will receive an email upon requisition which will include instructions on what to do. More information is available here.

Plans

• Lodging new plans and responding to requisitions: All Deposited Plans, Strata Plans, Community Plans, accompanying documentation or correspondence can be lodged via the NSW LRS Online Portal by registered surveyors with an ePlan account. To create an account please contact eplan@nswlrs.com.au

 

NSW LRS Lodgment Office payment procedures in current Covid-19 environment

7 July 2021

NSW LRS takes the health and safety of our staff and customers seriously. We thank all our customers for working together with us to help keep everyone safe.

Due to the current Covid-19 environment cash payments will no longer be accepted at the Lodgment Office. NSW LRS are also asking customers not to use cheques as a payment method during this time.

All other payment methods will continue to be available – credit and debit cards, and for account-holders direct debt and EFT.

Creating an online NSW LRS account in the NSW LRS Online Portal means customers can manage any payment.

Invoices can be paid online at the My Invoice section of the NSW LRS Online Portal.

Becoming an account holder is easy, please contact our Finance Team at account.inquiry@nswlrs.com.au

NSW LRS Lodgment Office and Covid-19 restrictions for City of Sydney

25 June 2021

NSW LRS takes the health and safety of our customers and staff seriously. Our office is located in the City of Sydney Local Government Area, and is subject to the NSW Government’s stay-at-home order. Therefore we ask all customers to use online channels to make enquiries, submit and lodge documents, these links are listed below.
 
We thank all our customers for working together with us to keep everyone safe.
 
Customers can find links below to NSW LRS online lodgment and enquiry channels.

Documents
 

• Submitting supporting documents: Any documentation in relation to an existing case can be submitted through the Virtual Lodgment Office channel (except lodging new documents and Certificates of Title). The Virtual Lodgment Office channel is accessible via the NSW LRS Website under the Virtual Lodgment Office section. More information is available here.
• Lodging new documents: All Real Property Act dealings, Powers of Attorney, Old System Deeds and Primary Applications are available to be lodged electronically through PEXA or Sympli. More information is available here.
• Responding to requisitions: Any documentation required to satisfy requisitions can be submitted through the Secure Upload Portal channel. Customers will receive an email upon requisition which will include instructions on what to do. More information is available here.

Plans
 

• Lodging new plans and responding to requisitions: All Deposited Plans, Strata Plans, Community Plans, accompanying documentation or correspondence can be lodged via the NSW LRS Online Portal by registered surveyors with an ePlan account. To create an account please contact eplan@nswlrs.com.au

 

Even though the building that houses our office at 175 Liverpool Street, Sydney, is closed, the NSW LRS Lodgment Office remains open. However we strongly advise customers to only attend the office if they are not able to submit their documents online. If attending, customers will be escorted to our Lodgment Office from street level.

We request customers to keep their visit as brief as possible and to depart as soon as their documents have been lodged. A mask must be worn at all times in the 175 Liverpool Street building and in our Lodgment Office.

NSW LRS will monitor the situation closely and if restrictions change, NSW LRS will mirror NSW Government health guidance.

Covid-19 restrictions update – NSW LRS Lodgment Office procedures

23 June 2021

NSW LRS takes the health and safety of our customers and staff seriously.

NSW LRS is asking customers to use online channels where they are available, rather than visiting the Lodgment Office in person. NSW LRS thanks all customers for working together with us to keep everyone safe.  Links to all online submission options appear below.

The NSW LRS Lodgment Office remains open, however we urge customers to only attend the office if they are not able to submit their documents online. If attending, we request customers to keep their visit as brief as possible and to depart as soon as their documents have been attended to. A mask must be worn at all times in the 175 Liverpool Street building and in our Lodgment Office.

Customers can find links below to NSW LRS online lodgment and enquiry channels.

Documents

 

•  Submitting supporting documents: Any documentation in relation to an existing case can be submitted through the Virtual Lodgment Office channel (except lodging new documents and Certificates of Title). The Virtual Lodgment Office channel is accessible via the NSW LRS Website under the Virtual Lodgment Office section. More information is available here.
• Lodging new documents: All Real Property Act dealings, Powers of Attorney, Old System Deeds and Primary Applications are available to be lodged electronically through PEXA or Sympli. More information is available here.
• Responding to requisitions: Any documentation required to satisfy requisitions can be submitted through the Secure Upload Portal channel. Customers will receive an email upon requisition which will include instructions on what to do. More information is available here.

Plans

 

 Lodging new plans and responding to requisitions: All Deposited Plans, Strata Plans, Community Plans, accompanying documentation or correspondence can be lodged via the NSW LRS Online Portal by registered surveyors with an ePlan account. To create an account please contact eplan@nswlrs.com.au

NSW LRS will monitor the situation closely and if restrictions change, NSW LRS will mirror NSW Government health guidance.

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NSW Health requirement to wear mask in public indoor venues

5 May 2021
 

NSW Land Registry Services requests customers who visit the Lodgment Office on Level 30, 175 Liverpool St to wear a mask at all times on Friday 7 May 2021, in compliance with NSW Government restrictions.

In order to be compliant, NSW Land Registry Services requires all customers to wear masks while attending the Lodgment Office.

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NSW Health requirement to wear face covering indoors

4 January 2021
 

NSW Land Registry Services requests customers who visit the Lodgment Office on Level 30, 175 Liverpool St to wear a mask at all times, in compliance with a mandatory NSW Public Health Order.
 
Information regarding the Public Health Order may be found on the NSW Health website here.

In order to be compliant with the mandatory Public Health Order, NSW Land Registry Services requires all customers to wear masks while attending the Lodgment Office. Where customers do not possess a mask, service will be respectfully declined. Customers must also check in by scanning the Service NSW QR code.

Please note that the Public Health Order contains a limited number of medical exemptions to the requirement for all customers to wear a mask. To minimise risk to other tenants in the 175 Liverpool St building, NSW Land Registry Services politely asks that all customers wear masks from the moment they enter 175 Liverpool St and take the lift up to level 30.

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NSW Health issues COVID-19 case location alert for Hyde Park Medical Centre, 175 Liverpool Street, Sydney.

6 September 2020

NSW Land Registry Services is asking customers who visited Hyde Park Medical Centre, 175 Liverpool Street, Sydney between Monday 24^th August and Saturday the 5^th September to please not visit the Lodgment Office and follow advice issued by NSW Health yesterday.
 
Information regarding the alert can be found here.
 
NSW Land Registry Services ask customers to use its online lodgment and enquiry channels where they are available.  
 
NSW Land Registry Services is taking the ongoing COVID-19 pandemic threat to the safety of its staff, customers and families seriously with the increasing number of case location alerts in the Sydney CBD.
 
In May, NSW LRS put in place measures to assist customers and lodging parties unable to attend our Queens Square Lodgment Office due to COVID-19 (novel coronavirus) disruptions.
 
NSW LRS now asks its customers to use these online channels where they are available in favour of visiting the Lodgment Office.

1. COVID-19 Residual Lodgment – Electronic lodgment of ‘residual’ documents

2. COVID-19 Requisition Secure Upload Portal – Electronic submission of documents in response to requisitions

3. Virtual Lodgment Office - upload facility for all correspondence documents currently furnished at the NSW LRS Lodgment Office

4. ePlan Lodgment Portal – Electronic lodgment of plans and submission of documents in response to requisitions

For more information visit https://www.nswlrs.com.au/About/About/Announcements/76

From 7 September 2020, an extra twenty-six Real Property Act dealings will be available for lodgment as electronic dealings, without needing to attach a paper form as is the current process under the temporary COVID-19 residual lodgment (C-19 RL).
 
Changes to our email for uplift of documents and document collection service.
 
Where Customers are unable to use the COVID-19 Requisition Secure Upload Portal to satisfy requisitions on their documents, NSW Land Registry Services asks that a request to uplift is emailed to the Lodgment Office ahead of your visit at LOSupport@nswlrs.com.au  
Customers can continue to present and collect their documents however amendments to documents must be made off premises.
 
Other Lodgment Office Services

• Invoices will be emailed to the lodging parties nominated email address for online payment via NSW LRS Online Portal. Cheques will be accepted with documents presented however we are not accepting cash at this time.

• For General and requisition related enquiries or correspondence please submit through Contact Us online, email our eConveyancing team at eConveyancingNSW@nswlrs.com.au or call our Contact Centre on 8776 3575.

• NSW LRS encourages customers who wish to purchase copies of documents or title related searches contact our approved information brokers.
• Titles for production can be posted to GPO Box 15, Sydney NSW 2001 or DX 17 Sydney with the payable fee and production purpose in an accompanying letter

Customers who need to come in to the Lodgment Office are strongly encouraged to wear face masks at all times.

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Residual Lodgment Channel

11 June 2020,  3:05pm AEST

In response to additional queries raised from customers we have updated the NSW Land Registry Services FAQs to include more detail on the residual lodgment channel available to our customers.  Please click here to view the FAQs.

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Phase 2 Residual Lodgment Channel

25 May 2020, 3:50pm AEST

As previously published on the 5 May 2020, NSW LRS has new lodgment processes to enable close to 100% electronic lodgement.

 The COVID-19 Residual Lodgment channel allows the electronic lodgment of ‘residual’ documents. Phase 2 of the documents available to be lodged through this channel are now available. This includes:

• Memorandums
• Resumption of Non-RPA/Primary Application
• Old System Deed
• Power of Attorney
• Miscellaneous documents

 For more information on Phase 2 of the COVID-19 Residual Lodgment channel please click here.

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New Lodgment Processes enable close to 100% electronic lodgement

5 May 2020, 5:30pm AEST

From 11 May 2020 NSW LRS will implement the following new lodgment processes to enable close to 100% electronic lodgment and submission of documents:

 

1. COVID-19 Residual Lodgment – electronic lodgment of ‘residual’ documents
2. COVID-19 Requisition Secure Upload Portal – electronic submission of documents in response to requisitions
3. Virtual Lodgment Office - upload facility for all correspondence documents currently furnished at the NSW LRS Lodgment Office

Further information can be found here.

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Executing and witnessing documents

30 April 2020, 7:20pm AEST.

Further to our announcement on 28 April 2020, the Registrar General has now issued a Guidance Note for plan and associated plan documents that can be found here.

To assist with the lodgment of plans and associated documents during this period, our interactive Administration Sheet, Section 88B instrument and plan lodgment checklist have all been updated to support electronic signing (available here). These documents include embedded user guides and execution templates. 
For any enquiries regarding the functionality in these new forms please contact us on +61 2 8776 3575 or 1300 396 076 or DigitalPlans@nswlrs.com.au.

Given the large number of dealing documents we do not propose to update dealings forms with the same functionality at this time, however we will accept electronic signatures on these forms in accordance with the Guidance Note issued by the Office of the Registrar General.

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Update on NSW LRS operations

Please note NSW LRS has moved office to 175 Liverpool Street since this advisory was posted

28 April 2020, 5:35pm AEST

NSW Land Registry Services (NSW LRS) has a comprehensive Business Continuity Plan in place to allow us to service our customers with minimum interruption during the COVID-19 restrictions. Our Queens Square Lodgment Office remains open where we continue to operate a ‘drop and go’ document service.

Executing and witnessing documents

Restrictions imposed in response to COVID-19 have made it difficult to prepare, sign and witness paper land instruments. Regulatory changes have been announced to assist our customers during this challenging time. The Registrar General has published a Guidance Note for land dealings which can be accessed here.

We understand that the Registrar General will shortly be releasing a Guidance Note for plan and associated plan documents. To assist with the lodgement of plans and associated documents during this period, our interactive Administration Sheet, Section 88B instrument and plan lodgment checklist will be updated to support electronic signing. Further details will follow shortly.
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Update on NSW LRS operations

23 March 2020, 5:45pm AEST.
Please note NSW LRS has moved office to 175 Liverpool Street since this advisory was posted

NSW Land Registry Services (NSW LRS) remains open for business. These arrangements will continue to be assessed in line with Federal and State Government advice.

Our Queen Square Lodgment Office remains open to customers, Monday to Friday from 8:30 am to 4:30 pm (excluding public holidays). Customers can continue to transact electronically on the land titles register through an Electronic Lodgment Network Operator (ELNO) and to submit plan lodgments and re-lodgments through the ePlan lodgment portal.

From today, our operations have changed to give effect to the increased social distancing requirements put in place by the Government.

Queens Square Lodgment Office changes

NSW LRS asks customers and lodging parties to continue to observe good personal hygiene and social distancing practices when visiting the Queens Square Lodgment Office. Customers are asked not to visit us if they feel unwell or if they have been overseas within the preceding two weeks.

We thank all customers and lodging parties for their cooperation with the below changes.

‘Drop and go’ in-person lodgments only

NSW LRS now asks all customers to use the ‘drop and go’ document service at the Queens Square Lodgment Office. Customers and lodging parties must leave their documents with our Concierge. This includes new plans and dealings, re-lodgments, evidence documents and the production of titles.

The ‘drop and go’ lodgment process is as follows:

• Before visiting, customers complete the relevant document and/or production receipt for their documents and ensure their email address is provided.

• Customers deliver documents to the Concierge at Queens Square for ‘drop and go’ service.

• Once reviewed by NSW LRS, customers receive a distinctive reference number for their lodgment by email, within the timeframe on the NSW LRS website for bulk dealings.

• Customers receive an invoice by email for the applicable regulated fees for payment if a cheque is not included with the documents.

NSW LRS urges all customers and lodging parties to attend Queens Square efficiently and not to dwell in the office once your documents have been dropped off.

New process for ‘uplifts’

Customers and lodging parties often visit Queens Square to ‘uplift’ a document that has already been lodged, to correct an issue, address a requisition or supply additional information.

To limit time spent at Queens Square, NSW LRS asks customers wishing to uplift a document to email us at client.services.enquiries@nswlrs.com.au before they visit the Lodgment Office so that we can prepare the documents for uplift.

Document Collection Boxes remain open

Document Collection Boxes remain accessible to our customers and lodging parties, as our Queens Square Lodgment Office remains open. We ask all customers and lodging parties not to dwell in the office after accessing your Document Collection Box.

Online payments preferred for all customers

NSW LRS recommends that customers and lodging parties pay any outstanding invoices online in accordance with the payment directions on the invoice.

Online payments are preferred, however the Cashier remains open at Queens Square. NSW LRS asks customers to use a credit card or cheque for the payment of regulated fees to reduce physical contact during your visit. Cash payments will no longer be accepted.

Registered Post or DX delivery of original pre-2004 CTs permitted

Under the Registrar General’s Guidelines, original Certificates of Title (CTs) dated prior to 2004 must be physically delivered to NSW LRS before a transaction on that title can occur.

Due to current social distancing requirements and remote work policies, customers and lodging parties can provide original Certificates of Title to NSW LRS by registered post or document exchange delivery:

• Registered Post to GPO Box 15, Sydney NSW 2001

• Document exchange delivery to DX 17 Sydney

• Marked Attention: Productions, Queens Square Lodgment Office.

We ask that customers ensure that the accompanying form is completed correctly and includes the lodging party’s contact details. Lodging parties will receive a production receipt number when the document is received by NSW LRS.

Customers and lodging parties can continue to lodge original pre-2004 Certificates of Title in person at Queens Square.
 

Guidance for eConveyancing and Verification of Identity

ARNECC has provided guidance on conducting verification of identify checks for eConveyancing during this time. For more information, visit the Office of the Registrar General’s website: www.registrargeneral.nsw.gov.au/news/covid-19-guidance-for-econveyancing.
 

Actions we are taking to prepare for the future

NSW LRS has comprehensive business continuity plans and have tested these over the past weeks. We have also reduced documents on hand to minimise the impact of potential future disruptions for our customers.

We will continue to follow Federal and State Government advice and to work closely with the Office of the Registrar General to minimise disruptions during this period.
 

Updates

NSW Land Registry Services thanks our customers, lodging parties, and stakeholders for their cooperation and input as we continue to respond to COVID-19 (novel coronavirus) disruptions.

NSW LRS will continue to keep customers informed during this time and will continue to publish information on this webpage as new information becomes available.
 

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Update on NSW LRS operations

Please note NSW LRS has moved office to 175 Liverpool Street since this advisory was posted

Published 16 March 2020, 4:57pm AEST.

NSW Land Registry Services (NSW LRS) has put in place measures to assist customers and lodging parties unable to attend our Queens Square Lodgment Office due to COVID-19 (novel coronavirus) disruptions. Some organisations have introduced remote work and policies to avoid non-essential in-person contact. These policies are affecting some customers’ ability to lodge dealings and plans or transact with NSW LRS in person.

NSW LRS remains open for business. Our Queen Square Lodgment Office remains open to customers, Monday to Friday from 8:30 am to 4:30 pm (excluding public holidays). As Federal and State Government advice develops, we will assess our opening hours.

Customers can continue to transact electronically on the land titles register through an Electronic Lodgment Network Operator (ELNO) and to submit plan lodgments and re-lodgments through the ePlan lodgment portal.

Streamlining visits to Queens Square

Customers may wish to drop off their documents with our Concierge to reduce the time spent visiting us. Our Queens Square team can assist customers during their visit should they wish to use this service and will liaise with you to confirm lodgment after your visit.

Documents left with the Concierge will be treated in the same way as if they were lodged under the existing drop and go service. Customers will receive a distinctive reference number for lodgment within the timeframe on the NSW LRS website for bulk dealings.

Electronic Dealings

The NSW Government has mandated the use of eConveyancing for mainstream dealings. We continue to be able to process all documents lodged with us through either PEXA (www.pexa.com.au) or Sympli (www.sympli.com.au).

On Friday 13 Mach 2020, PEXA advised the industry that, as a precaution, it had invoked its Business Continuity Plan, confirming it has the ability to continue processing land transactions on behalf of its members, even in the instance its teams are required to work remotely for extended periods. For PEXA’s full announcement, click here.

Sympli has advised that they have communicated directly with clients, partners and staff to update them on its Business Continuity Plan. As of Friday 13 March, Sympli has conducted trials of remote working across its business operations and does not expect any major disruption to business services should this be required. Sympli is confident that it can maintain a high level of customer service and can continue to operate in its soft-launch capacity while working remotely.

Paper Dealings not able to be lodged electronically

For dealings that cannot be lodged electronically through an ELNO, customers who unable to lodge a paper dealing due to a remote work or ‘reduced contact’ policy should consider other ways of protecting the priority of that dealing.

NSW LRS recommends that customers electronically lodge a caveat or priority notice through an ELNO to record their interest on the register until they can lodge the paper dealing in person at the Queens Square Lodgment Office.

Plans that cannot be lodged in person

Where customers and lodging parties are unable to visit Queens Square to lodge a paper plan due to a remote work or ‘reduced contact’ policy, we ask that they lodge the plan electronically using ePlan accessed via the NSW LRS Online Portal. ePlan access is available to surveyors, their representatives, and government agencies.

Customers are advised to contact their surveyor to complete electronic plan lodgments with NSW LRS through ePlan.

Over-the-counter searches

Customers intending to conduct an over-the-counter search but who are unable to visit Queens Square can arrange a search through an authorised Information Broker.

Customers visits to NSW LRS

The health and wellbeing of our employees, customers and visitors is our number one priority.

NSW LRS is taking steps to ensure that our premises are healthy and safe environments. We have:

• Provided additional hand sanitiser for customers, visitors and employees.

• Reinforced our policy that employees who are unwell or who have recently travelled overseas do not come to work.

• Increased the frequency of cleaning at our Queens Square Lodgement Office.

• Advised customers not to visit if they may have been exposed to COVID-19 in the 14 days prior to their visit.

We urge customers not attend Queens Square if they feel unwell or if they have been overseas within the preceding two weeks.

Preparing for the future

NSW LRS is preparing our operations to ensure we can continue to serve our customers and operate the land titles register should the COVID-19 situation change.

NSW LRS welcomes questions or suggestions from customers and lodging parties to ensure we can continue to support your business as we respond to this ongoing situation.

Customer enquiries

+61 2 8776 3575 or 1300 396 076

generalenquiries@nswlrs.com.au

www.nswlrs.com.au/contact-us